Booking and helpdesk Prob

[patty04]

I have set up the booking system to only teachers, admins & domain admins can see and use.

Teachers can see, edit & add fine, but admins and domain admins cant even get to it. all i get it this.

 

Im using v7.10.0311.173, any idea would be great.

 

    

        

        

    



    



            
Server Error in '/HAP' Application.




            
 Object reference not set to an instance of an object. 



            



             Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.



            





             Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.





            Source Error: 





            




               

                  


                      



An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.



                  
               
            




            




            Stack Trace: 





            




               

                  


                      




[NullReferenceException: Object reference not set to an instance of an object.]

   HAP.Web.Configuration.ou..ctor(XmlNode node) +183

   HAP.Web.Configuration.ous..ctor(XmlDocument& doc) +346

   HAP.AD.ADUtils.FindUsers(OUVisibility vis) +125

   HAP.Web.BookingSystem._new.Page_Load(Object sender, EventArgs e) +917

   System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +24

   System.Web.UI.Control.LoadRecursive() +70

   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3063





                  
               
            




            




            




            Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.272



            



    

Edited July 18, 2012 by patty04

[nickbro]

The booking system and help desk need to have some AD OU's defined to populate the user lists.

 

For Example:

 

[patty04]

I have defined the admins(Nildram Users), teachers and students, i'm getting that error just for admins.

 

Edited July 19, 2012 by patty04

[patty04]

Just to add:

 

Domain admins get the edit announcement, which they can edit and display. But are still unable to access help desk & booking system.

[nickbro]

It'll be down the OU settings, domain admins are the only people who can see other users to file a ticket/book a resource on behalf of someone, check those OU's are correct.