MS Outlook asks for Exchange passwords every so often?

[Blue_Cookeh]

Hey Guys,

 

I recently deployed Live@Edu in our school and I have an issue where after a couple of weeks Outlook will ask for the user's mailbox password, even though I told it to remember it when I first set Outlook up... we don't use SSO or sync passwords so this is a fairly annoying issue because it means users have to ask me to put the password in.

 

Anyone have any ideas?

 

Thanks

[ihaveaproblem]

Has the user changed their password?

What OS and version of outlook are you using?

[Blue_Cookeh]

No password changes. Using Outlook 2010 and it happens on both XP and W7.

[Kitkatninja]

Not sure if this is the same issue, however we've found that on some PC's/laptops Outlook (with Exchange 2010) will ask for the users password. To get round this we've configure the users Outlook profile to use NLTM authentication instead of negotiate (or auto-negotiate, can't remember which one it is).

[Blue_Cookeh]

Not sure if this is the same issue, however we've found that on some PC's/laptops Outlook (with Exchange 2010) will ask for the users password. To get round this we've configure the users Outlook profile to use NLTM authentication instead of negotiate (or auto-negotiate, can't remember which one it is).

 

This sounds like our problem, will give it a go on Monday!

[glennda]

Go into control panel and then credential manager. Delete the user/pass for outlook. You will find it happens after a password change.

[Blue_Cookeh]

Passwords aren't being changed though