4 Learning Clipbank Output Problem

[tomgrindle]

Hi,

 

Not sure if I have put this in the right place or not.

 

Basically we are having a problem with playing videos from 4 Learning Clipbank.

 

As soon as the video begins to play the signal on the projector is all flickery and the bottom half is just grey. Have had this happen on a Hitachi and NEC projector. The computers have Intel Motherboard/Graphics with the dual outputs VGA/DVI-D and they are set to clone. Funnily enough the issue has happened on two computers within a week and on the exact same model of PC. I have made sure that it is running the latest drivers and are running Windows XP with IE8.

 

Has anyone seen this before or knows of a fix?

 

Cheers

 

Tom

[espresso]

Afternoon Tom,

 

Sorry to hear that you are having problems with videos in Clipbank. I am the Support Manager for Channel 4 learning, would it be possible to get your school details (postcode) and we can call you and troubleshoot the problem?

 

If you'd rather not say on this forum, please give me a call on my direct line - 0207 870 4548 and we can resolve the issue for you.

 

Unfortunately I am unable to add my email address to this message as it is saying that this is not allowed.

 

Best Regards

Arron Margeison

Technical Support Manager Espresso Education Group

[espresso]

Hi Tom,

 

Now that I have made 2 posts - I am allowed to add my email address!

 

Please email me on [email protected] if it's easier for you.

 

Many thanks

Arron Margeison