Printers keep going down. Doing my head in.

[edutech4schools]

Hi, I look after a number of small primary schools and have everything more or less set up the same in each school. One of these schools constantly (twice a day) get a problem printing and the only way for me to get things running is to turn the print spooler service off, delete jobs from spooler folder and the restart the service.

 

Recently the school got a new server and upgraded from 2003 to 2008R2, they also replaced all the printers which were hp3600n and put in Dell 1355cn. I thought that replacing all this kit would have the knock on effect of fixing this issue, but it is still an issue.

 

I am starting to think some software the staff are printing from might be causing this but not sure how to fault find this problem. Any advice.

[robyholmes]

I have found in the past some excel files printed can block the queue. I had to delete all the printers and set them all up with the latest drivers again and that seemed to solve the problem, did you remove the HP printers before adding the Dell or have some cross over, might be worth a try when you get chance.

[plexer]

Try: Windows 7 / Windows Server 2008 R2: Print Driver Isolation - Ask the Performance Team - Site Home - TechNet Blogs

 

Ben

[edutech4schools]

Thanks for the advice. I am back onsite next week and will try your ideas.