ICT service manager (VLE company) - £50-65,000 - Midlands

[Will_Townsend]

We have been asked to recruit for this permanent role, based in the midlands, will need someone with similar experience ideally within a VLE or similar educational software supplier organisation

 

CV's to [email protected] or pm me your details and i'll let you know if its an appropriate application

 

Successful international Learning Platform provider seeks a resourceful and dynamic Services Manager to lead our service, service sales, support and technical teams. The role requires experience of managing a team that can deliver services on time and to budget. An existing knowledge and understanding of the education sector with experience of the Learning Platform/VLE market would be preferable. Based in offices in the midlands offices, but with UK travel. The Services Manager sits on the UK management team and you will be heavily involved in the company direction and decision making process.

Main Tasks:

Lead a team that encompasses Support Desk, Consultancy, Delivery, Internal Systems Support and Infrastructure.

Ensure all activities follow ITIL standards.

Develop business plans identifying key activities and priorities.

Lead the ongoing commitment to quality ISO270001/2 and ISO9001

Project and Program Management within the team

Work with the Global Services Team

Key skills:

Service Team Management

Knowledge and understanding of the education sector. Preferably with experience of the Learning Platform/VLE market.

ITIL experience.

Project and Program management

Research and report writing skills

Change Management