[acs] Student photos not showing for all students after 10.3 upgrade

[mbyrew]

Since upgrading to 10.3 we had difficulty viewing the photographs of some students in eportal whilst others displayed fine. A check of security rights showed that all images had the same security settings and the Settings.xml file was checked and correct.

 

After some indepth diagnostics we discovered that student photographs with an upper case extension [.JPG] failed to display whilst others with [.jpg] displayed as normal. Renaming all of the files to a common lower case extension resolved the issue.

 

Work around / fix:-

 

c:

cd facility\eportal\webapps\eportal\eportal\images\stuphotos

copy *.jpg *.jp1

copy *.jp1 *.jpg

 

Martin Byford-Rew

IT Services

Thomas Deacon Academy

[michael2k6]

Hi Martin,

 

Thanks for the post. This should always of been the case as far as i know, i know i've come across this as many as 4 years ago.

Another way of resolving it is

 

c:

cd facility\eportal\webapps\eportal\images\stuphotos

rename *.jpg *.JPG

 

or the other way around as appropriate.

Also, you've got one too many eportal's in your path - please check that's a typo on here and your install isn't actually like that or you'll have problems.

It's always good to see people being proactive in solving any problems.

Also, it's worth me mentioning, it will use whatever you specify in settings .xml - if it's in there in upper case, it will use upper, in there in lower case, it will use lower.

 

Regards

Mic @ Serco

[mbyrew]

Thanks Mic for your reply.

 

Although it always was the case I had all the photos visible in 10.2 but not in 10.3 until they were renamed.

 

Strange, but it may prove useful to someone.

 

Regards,

 

Martin