BTL Surpass SecureAssess

[alunmjones]

anyone tried to set this software/website up, im getting error 997 just after i install it and try to get in to the initial setup, everything is linked and server is up to date with all patches and beats the BTL requierments.

 

anyone know what Error: 997 means? ive asked for help from BTL, been 2 days now

 

thanks

[alunmjones]

one of the BTL engineers is going to try and fix this today, thinking it has to do with not having dedicated access to port 80, tho im still not sure as to why the service wont start, im almost sure thats the actual cause of the fault.

[alunmjones]

no luck, created a new website for a dedicated install of secureassess and set the port to 81, nothing else uses that port top my knowledge, the service still wont start and there now saying that they think its due to it not beeing able to talk with there central servers, all the outbound ports are open to the outside world that i could possibly think they would be using.

 

any one have anything similar/use secureassesslocal/have had it set up?

[alunmjones]

everything is working now, btl has to change a lot of the settings and there was a fault when it synced overnight to boot blocking login access to local.