Quickbooks issue

[redhelpdesk]

Not sure if any of you use Quickbooks, but Ive just been called to an issue in the finance dept. that I have no idea how to fix.

 

Im getting the quickbooks terminology wrong here, but hopefully it makes sense.

 

We have a shop, that stores quickbooks data on it. Once a week this date is sent to the main quickbooks system. Tis 'main' quickbooks file has now been changed from 2009 to 2010. On the shop quickbooks install, we tried to change it to use the new 2010 file. However, as there is still the weeks worth of sales to be sent accross, its still looking for the 2009 file, and we cant change it until these sales are sent.

 

Does this make sense?

 

Any help would be much appreciated. Thanks in advance.

[dhicks]

We have a shop, that stores quickbooks data on it. Once a week this date is sent to the main quickbooks system. Tis 'main' quickbooks file has now been changed from 2009 to 2010. On the shop quickbooks install, we tried to change it to use the new 2010 file. However, as there is still the weeks worth of sales to be sent accross, its still looking for the 2009 file, and we cant change it until these sales are sent. Does this make sense?

 

Not quite. Do you mean you two installs of QuickBooks, one "main" install and one "shop" install, with data being sent weekly (somehow - sorry, not really familier with actually using QuickBooks much) from "shop" to "main"? "main" has now been upgraded to 2010, but "shop" is still running 2009. Are you trying to open the "main" data file with the "shop" version of QuickBooks to paste some data in or something? Do you simply need to upgrade "shop" to 2010 too? I should have thought QuickBooks 2010 would be perfectly capable of opening 2009 files.

 

As a matter of interest, why are the files split up like this? Do you have a network connection between the two sites? We've found QuickBooks (2009) to work well over Terminal Services, so unless you need more than five users and, therefore, more than one copy of QuickBooks you could simply have both sites use QuickBooks via one central TS server.

 

--

David Hicks

[redhelpdesk]

Thanks for the reply...

 

Its not that theyve gone to a newer version, rather that theyve changed the data file they were using.

 

It is just a dual licence they have, one running on the shop Point of Sale machine, and one running in the accounts dept.

 

So theve set the Accounts dept to use the new data file, but the shop still has transactions waiting to be written to the old data file. And they cant write to that old data file as all the financial stuff to do with that has been finalised etc..

 

Anyway, its out my realm of responsibility so Im not too worried, just thought Id see if anyone might have a solution..

 

Cheers