Google support contact for IP rate limiting

[mikeglover]

Does anyone know or have a contact for Google that works with IP rate limiting.

Basically our school has been getting random Google Captcha Robot when doing google searches and its because Google is putting a temporary ban on our public IP.

We've tried load balancing acrossed a subnet of IP's but the problem continues.

We are a Google Workspace school but when I've reached out to support for Workspace they won't help me.

If anyone knows of anyone at Google that can help, could you please DM their details that would be greatly appreciated.

It is a very intermittent issue that started back in February this year.

[ChetterHummin]

This is quite a common issue, if you have another public IP you can use as the egress for the school, you will likely find it goes away.

 

There doesn't seem to be any rhyme or reason to why the recaptchas get triggered, just that it happens more often when there are lots of search requests coming from a single public IP (which schools can't do much about).

 

Edit: I see you've tried load balancing. It might be worth just assigning a single alternative public IP instead to see if that makes any difference.

Edited June 16 by ChetterHummin