2nd Line Helpdesk Engineer (Office based/ Remote) - MSP - Taunton Office - £30k

[iCT4_Limited]

Office based/remote (some visits may be required occasionally but typically, this is an office based role with some home working allowed once 9 month probation period is complete.)

 

Job description

 

NOTE: Experience working in an MSP environment and/or supporting education customers is very much preferred. Existing 2^nd line experience is fundamental.

 

Are you an experienced IT pro looking for a change? Are you passionate about helping people make the most of their IT? Do you seek flexibility in a role that grows with you, supporting the latest cloud technologies?

 

We’re iCT4 and we’re transforming the classroom through technology - supporting schools with their ICT challenges and offering technical solutions via our industry-leading range of services designed for education.

 

As a Second Line Technician, you will be providing IT support for our education customers which have been escalated to you after being triaged/first worked on by the 1^st line team.

 

You’ll work from our office which is based in Taunton, alongside 2 other first line technicians. This is supplemented by a team of home based helpdesk staff who are spread across England. You may occasionally be requested to make visits to customer sites.

 

You’ll be comfortable and conversant with the latest technologies and cloud solutions such as Microsoft/Office 365, Google Workplace and ideally Azure. You'll possess excellent organization, communication skills and determination, good time management as well as troubleshooting skills are crucial.

 

Additional information

 

We are an accredited living wage employer.

 

Due to working with schools, iCT4 will apply on behalf of the successful applicant for an enhanced Disclosure and Barring Service (DBS) check.

iCT4 Limited aims to be an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

 

Job Type: Full-time

 

Pay: Up to £30,000.00 per year

 

Benefits:

 

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Employee discount
• Financial planning services
• Health & wellbeing programme
• Referral programme
• Sick pay

 

Schedule:

 

• 8 hour shift, Monday - Friday

 

Work Location: Taunton Office.

 

**APPROVED**

[Dos_Box]

Wage level amended at OP's request.

[iCT4_Limited]

Bump, any questions about the role are welcome.