Required - IT Technician, Esher Surrey

[claremont_luke]

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We are looking to appoint an IT Technician to join our busy and friendly IT support team. This is a fantastic opportunity for someone with strong technical skills and a passion for IT to work in a supportive and forward-thinking school. This is a full-time role, working throughout the year (40 hours per week, Monday to Friday). 

 

About the role: 

• Based in our IT services team, supporting around 1,500 users across the school 

• Involves first-line support for staff, pupils and parents across the school 

• Hands-on role working with a wide range of systems and devices 

• Reporting to the IT Network Manager 

 

Key responsibilities: 

• Provide first-line helpdesk support for hardware, software and network issues 

• Troubleshoot and repair devices including laptops, desktops, printers and phones 

• Support Windows, Apple and cloud-based platforms (e.g. Microsoft 365) 

• Help maintain the IT asset register and manage service requests via Halo ITSM 

• Assist with school-wide IT projects and system upgrades 

• Support pupils with their laptops as part of our 1:1 device programme 

• Act as a mentor for the school’s IT apprentice 

 

Person specification: 

• At least 2 years of experience in an IT support or technician role 

• Excellent communication and customer service skills 

• Confident supporting both Windows and Apple systems 

• Experience with Microsoft 365, Intune and basic networking 

• Calm under pressure, well-organised and a good team player 

• Ideally, some experience in a school or education setting (not essential) 

 

Benefits: 

• Salary circa £35,000 (depending on experience) 

• 25 days holiday plus bank holidays 

• Generous defined contribution pension scheme 

• Life assurance (5x salary) 

• Cycle to work scheme 

• Free lunches and refreshments during term time 

• Free on-site parking