Adobe Acrobat Pro DC on a Macbook Pro woes...

[Koldov]

The Headteacher has come to me with an urgent request for Adobe Acrobat Pro DC....

 

I have done this loads on Windows, but they have a MacBook and this has me going round in circles...

 

We have a Creative Cloud subscription and in Adobe Admin Console, I have created a package (for Mac Intel - Creative Cloud Desktop Application & Adobe Acrobat Pro DC) and downloaded it.

 

We use Google to Auth.

 

I put the .pkg onto the Macbook and installed it, but I can't actually find the Acrobat application. I open the Creative Cloud application and sign in with the Google ID, then it shows me Acrobat in the list of Apps in the plan (Acrobat isn't there), it's in the list of 'Available by request' so I click on 'Request Access' and click the 'Send Request' button.... and it does nothing...

 

OK, I go to the Adobe Console and find out they have never been added in to the users that get access to the packages, so I added them and signed out of Creative Cloud and back in.

 

I now find Adobe Acrobat in the list of apps and.... it's not compatible!!

 

So, now I have to find a hard drive, create a Time Disk or whatever it's called (because they have never done a backup in all the time they've been using it) and upgrade his MacOS to a compatible version.... before 4 p.m.

 

Well, it's not happening so I give him the bad news and enquire what the urgent need is to see if I can come up with an alternative... they need to edit policy PDFs over the weekend before a Gov meeting on Monday.

 

So I say I'm pretty sure PDFs can be converted to Word in Acrobat Reader, edited and converted back to PDF, but apparently they tried before and say this hasn't worked. I ask what they are opening PDFs in... and the answer is Chrome.

 

Also I think they can still log in to Acrobat online using Google Auth which would be much better than converting...?

[2ilent8cho]

Does this Adobe package work? https://ardownload2.adobe.com/pub/adobe/acrobat/mac/AcrobatDC/2400520393/AcrobatDCUpd2400520393.pkg . It's what we use on our Macs for Adobe Acrobat DC.

[Koldov]

Unfortunately there's probably zero chance I'm going to be able to get my hands on their Macbook now... that was the first time I'd actually seen it in well over a year or so...

 

Just out of interest, is that version 24? What's the lowest MacOS it supports... 12?

[2ilent8cho]

It's 24.005.20393 which was released January this year, works with our SSO via Office 365 for activation , I presume macOS 12 or later is needed going by this article. https://helpx.adobe.com/uk/acrobat/system-requirements.html

[Koldov]

Thanks, I have finally managed to get them on 'acrobat.adobe.com' so at least they're happy for now and I don't have to worry about it for this weekend at least...