Bypass Tray

[psynegy]

We're a Windows AD + PaperCut + Toshiba Copier environment, and we have a very annoying issue where sometimes documents are sent to print from the bypass tray. We haven't been able to narrow down how or why this happens, some documents in applications like photoshop seem to be defaulted to the bypass tray.

 

What we find is that a student will send this job, it doesn't come out, they walk away and then the copier is effectively jammed until someone that knows how to delete a job comes along to save the day.

 

We already use PaperCut to prevent non A4/A3 and non 'plain paper' jobs - but there's no way I've found to do anything with source tray as that's a driver level feature as I understand it.

 

Our supplier has given us two options: do as we currently do, or have the copier delete jobs when papercut is logged out. We tried this option, but found this caused even more complaints from staff that were half way through jobs, and either they would log out, or the copier would time them out.

 

Has anyone else had a similar issue and found a magical unicorn solution?

[timbo343]

Would it be something to do with how the copier takes the paper from the trays? I'm saying this because we had a fleet of toshiba copiers and they had 2 A4 trays, one for portrait and one for landscape.

 

Now we have Develeop units (well rebranded Konicas) and only have 1 tray for A4, and the paper is in the tray portrait, the copiers often complain when jobs are sent to them and ask for which tray is to be selected.