Intune / Apple School Manager - Can't reassign an app to another iPad

[mikeglover]

Hi all,

 

I've been struggling with deploying an iOS app that was purchased via our Apple School Manager.

The MDM is setup as intune and syncing all seems to be working fine.

 

My problem is I assigned the app to an iPad that has iOS 12 and isn't supported by the app.

The available licences was 1 before I assigned it to this old iPad.

I removed the assignment in intune

The app never install on the assigned iPad.

 

I now have a new iPad (iOS 16) so its compatible. I've gone to assign and get the app installed on the new iPad but it won't install because available licences is still 0. It thinks I don't have a licence free but I don't have it installed on the old iPad or any device.

ASM says the app is in use.

 

 

 

I've tried factory resets, removing it from both intune and ASM and adding it back in.

 

 

I've tried revoking the license but that hasn't done anything.

 

This problem started since July and I had to shelve it so it's not a case of it just needing time to sync or update. Unfortunately the school wants this resolving soon so this problem has to be resolved.

 

Can anyone help me and spot what I'm doing wrong or experience similar problem?

Edited October 18, 2023 by mikeglover

[Brimstone]

Was the original licence device or user assigned...?

[mikeglover]

It was device assigned

[Steve21]

Did you just unassign it? If so it won't release the license, you need to set it to "uninstall" assignment before it'll remove/re-assign the license

 

Steve

[mikeglover]

Ok, so do I reassign it as required again on that same device. Wait for it to try to install it and then move it into uninstall.?

[mikeglover]

Just in case anyone else looks at this in the future.

I ended up in a complete mess with all of this. The device that I originally assigned it to has been wipe, re-added to intune. It's an old iPad mini and it's not fully compatible. It runs iOS 12.

I can't find a way to tell intune to remove it from the device, it doesn't think it's got it anyway. This licence is just lost in limbo as far as I can see. Assigned to a device that can't login to company portal because the latest version is required but it isn't support on iOS 12.

I'm going to have to request we repurchase another licence for the software and just write off 1 licence.

Crazy :-(

[NeoNebula]

Hello!

Have you tried reaching out directly to Apple's support? They can probably manually reset or release the license associated with the old iPad. Also, check if any device registration or metadata updates need syncing between Intune and Apple School Manager. Sometimes, a discrepancy there can cause licensing issues. As for the old iPad on iOS 12, Intune might not recognize it correctly for license removal. You can manually remove the app data associated with it from the iPad itself or contact Intune's support for manual intervention.

Good luck!

[mikeglover]

Hi all,

 

Just to give another update, I purchased another licence and assigned it to a new device. In doing that it must of done something in the backend with Apple intune because it freed up the licence so I have 2 now.

Strange one.