Sims FMS Email issue - "Trial has expired"?

[CharlieKES]

Hi all, just checking in if anyone else has had this issue. A few months ago we ran into an issue with our FMS being unable to send email due to the way Outlook online authenticates SMTP. Basically, a patch was issued to fMS and the issue was fixed.

 

Today, when sending a message via the FMS, we're getting an error message:

 

"SIMS FMS Module

Email to supplier (email address: failed. Trial has expired."

 

Not sure what trial it is referring too, as we're using FMS's software from start to finish when it comes to email, there's no third-party software involved.

 

Just wondered if anyone has seen this?

[ajp233]

KB0052820

'Trial has expired' error when sending orders to suppliers within FMS

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Description of Issue

 

We are aware of an issue where users will see the below error message when attempting to send supplier emails within FMS, causing the email to not send.

 

We have identified the cause of the issue and are in the process of developing a fix for our customers.

It is thought that the fix for the issue will be in the form of a workstation patch.

This is being treated as a high priority, and we will update you as soon as this is available.

Found in Release

 

6.210.545.1

[CharlieKES]

Thankyou for this! Great help, worried it was just me.

[geosharp]

Hey there,

I assume most folks are aware of this now, but in case not - ESS have got a patch out now for this - the KB mentioned by ajp233 has a link to download the installer or it should eventually turn up in SOLUS. Not on our SOLUS yet but I installed it manually and BACS remittances are working again.

 

Cheers :-)

[CharlieKES]

Yes same here! Thankyou for reporting this, it's sometimes difficult to tell if its an issue at our end or theirs!