Tier 1 Technical Customer Care Engineer, ESET UK, £25,000 to £27,000

[elorains]

Tier 1 Technical Support Engineer - Protect & Progress your career with ESET

 

 

ESET UK began in much the same way: a small family business which started selling ESET software solutions to its loyal clients. That was 20 years ago, now we employ more than 60 staff in roles ranging from marketing to business development, technical support to finance, and sales to customer services and very much part of the wider 2,000 person global business.

Following a third successive year of double digit growth we are currently looking to grow our capabilities within our Technical Support Team by hiring a new Tier 1 Technical Support Engineer! You will be responsible for fixing technical issues for our customers working closely with Jonathan Deane. We have found that IT administrators from academies and schools have been great additions to the team and have progressed well with the company.

You should apply if you have some experience in

 

• Network troubleshooting skills
  
• Windows Servers and Windows client OS
  
• Linux Servers
  
• Group Policy
  
• Active Directory
  
• Antivirus
  
• Firewalls
  
• Wireshark
  
• VPN
  
• Be able to pass BPSS
  

Logistics…

● 3-4 days on site in our Bournemouth office

 

It’s not all take..

● £25,000/Yr - £27,000/Yr

● Half yearly bonus based on performance

● Company Pension Scheme

● Wellbeing allowance

● Private Medical Insurance

● Sight Tests and VDU glasses

● Company Sick Pay

● Paid Maternity and Paternity

● Hybrid working

● Death in Service

● Free Parking

● Free ESET Licenses

● Officially verified by Flexa as a flexible company achieving a FlexScore of 74%

● ESET UK is proud to have been accredited as ‘Very Good’ in the ‘Best companies to work for’ 2022.

Don’t just take our word on it…hear from the team!

‘’During my time as a Technical Customer Care Engineer at ESET, I was provided with specialist on-the-job training to help me progress in my career. After Helping to set up and prepare our Professional Services offering within the UK, I was promoted to Technical Support Manager, managing our Security and Professional Services team. ESET support your knowledge and professional development and if you work hard, they will recognise this.’’ – Tom Park, Technical Support Manager

 

For more information and if you wish to apply please send your C.V. and a cover letter to [email protected]

A Note to Candidates:

Studies have shown that women and people of colour are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications described.

 

 

 

Edited April 3, 2023 by elorains