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Good morning,

 

I have a print server running on server 2019. The print spooler is not stable. It keeps restarting, the only way i have gotten it working is to set Subsequent Failures to restart the service. The service will restart between 3-5 minutes. during this time one can print no issues.

 

I think its a corrupted or outdated print driver. The drivers that are in use range from 2018 - 2006. So yea i would say their are some really old drivers on their.

 

I know the print spooler is crashing but i cannot find what exactly the cause it. the event viewer has not been much help i have posted the errors i see below.

 

Is their a process to track down the driver? Everything i read online just said to update all the drivers but nothing about tracking the down the exact one that is causing it.

 

Aside from having Techs do a Clean up on the server, Update Currently used drivers, Remove unused/old Drivers and delete old queues.

If that does not work the only other thing i can thing od is to build a new server and install everything fresh and manually move printers over.

 

Their are 78 drivers

Their are 81 Printers

 

Thoughts??

 

 

I see the below but those files don't exist, which is why i says "The print spooler failed to delete the file"

 


The print spooler failed to delete the file C:\Windows\system32\spool\DRIVERS\x64\PCC\prnms003.inf_amd64_9bf7e0c26ba91f8b.cab, error code 0x2. See the event user data for context information.

The print spooler failed to delete the file C:\Windows\system32\spool\DRIVERS\x64\PCC\prnms002.inf_amd64_4d944e2fb3bcc43c.cab, error code 0x2. See the event user data for context information.

The print spooler failed to delete the file C:\Windows\system32\spool\DRIVERS\x64\PCC\ntprint.inf_amd64_18b0d38ddfaee729.cab, error code 0x2. See the event user data for context information.

The print spooler failed to delete the file C:\Windows\system32\spool\DRIVERS\W32X86\PCC\prnms003.inf_x86_dd2fd5b05c3d8604.cab, error code 0x2. See the event user data for context information.

The print spooler failed to delete the file C:\Windows\system32\spool\DRIVERS\W32X86\PCC\ntprint.inf_x86_18b0d38ddfaee729.cab, error code 0x2. See the event user data for context information.

 

I see this from time to time but it does not tell what the print driver is....

 

Document  failed to print and was deleted because of corruption in the spooled file. The associated driver is: . Try printing the document again.

 

Not much i could find out but about the below

 

The print spooler failed to reopen an existing printer connection because it could not read the configuration information from the registry key S-1-5-21-636618257-2613738635-33974680-1377919\Printers\Connections. The print spooler could not open the registry key. This can occur if the registry key is corrupt or missing, or if the registry recently became unavailable.

 

I see this every 3-5 minutes...

 

The Print Spooler service terminated unexpectedly.  It has done this 12 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

 

 

And yes i know about Cleaning out C:\Windows\System32\spool\PRINTERS but this is the not the case as it will stop while that is empty/ no jobs coming in.

 

 

 

 

 

 

 

Thanks

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