IT Technician - Remote or In-person - Ormiston Academies Trust - £24,040 - £26,940

[silverton]

https://oatcareers.co.uk/job/it-technician

 

We are looking for an IT technician to assist the IT support manager and team in providing 1st line support for head office staff seeking IT support remotely or in-person. This opportunity is a permanent full-time position. You will be joining a well-established, supportive IT team that sits with the central IT service of a not-for-profit organisation which operates across England.

 

The successful applicant will follow the published helpdesk procedures to resolve and escalate incidents/service requests and carry out maintenance tasks as required. This role will provide recommendations and implement corrective solutions to known and new issues. The post holder will maintain and manage the IT helpdesk, updating tickets in a timely and effective manner. This work will be closely aligned to everything we do as a team in managing IT across the Trust.

 

Main duties and responsibilities:

 

The post holder will be expected to:

 

· Provide first line and support second line IT support to staff, either remotely or in-person, resolving issues in accordance with OAT standard policies, processes and procedures.

 

· Fault diagnosis and repair of IT hardware, software, tablet devices, equipment, and consumables

 

· Installation, relocation and replacement of IT hardware, software, tablet devices, equipment, and consumables

 

· Routine maintenance of IT hardware, software, tablet devices, equipment, and consumables

 

· Perform analysis and diagnosis of first- and second-line software incidents

 

· Provide recommendations and implement corrective solutions to known and new issues.

 

· Assist the IT support manager with installation, configuration, and testing of new IT hardware and software

 

· Take responsibility for ordering and arranging delivery of IT equipment to head office and remote staff locations, as required

 

· Raise purchase orders for new equipment and maintaining stock levels of consumables

 

· Support with budgeting activities by researching and providing detail on costs for purchasing, operating, and managing IT goods and services

 

A full job description and person specification is attached.

Edited November 16, 2022 by silverton