ICT Help Desk Technician - Burgess Hill, West Sussex - £19650

[Devontechie]

ICT Helpdesk Technician- Grade 4- Full Time- Term Time

 

Are you an enthusiastic, well-motivated individual with a keen interest in ICT desktop, network, and user support, e-safety, and the use of ICT in education, to support our staff and students with all ICT hardware and software requirements across our centres?

 

Based at our Head Office in Burgess Hill, your main duties will be monitoring the help desk and answering calls, solving problems for users with the aid of remote connection tools and on-site where applicable, and escalating tickets to the Senior ICT Technician and Network Technician as necessary.

 

• Provide first-line ICT support across the school

• Assist with the setup and distribution of ICT hardware and software

• Ensure ICT hardware and software across the school is maintained to a satisfactory standard

• Support the Senior ICT Technician, Network Technician and Network Manager as needed

• Deliver a quality service in a school where high standards are set and expected

 

To be considered for the role of ICT Helpdesk Technician:

 

• Maths and English GCSE or equivalent

• Level 2 ICT/Computer Science qualification

• Some experience in administration of ICT software and hardware, particularly Microsoft Windows networks,

Office 365, and iOS/iPadOS

• An interest of working in an educational environment

• A patient and flexible attitude

• Excellent communication skills, both written and verbal

• The ability to work in a team and on own initiative

• A current UK driving license and the ability to travel between our centres across the county, although this

role will not routinely involve travel

 

The package for the role of ICT Helpdesk Technician:

 

• In valuable experience of working in an Alternative Provision setting

• Opportunity to work in a rewarding and vibrant team environment

• Full support and ongoing training

• Opportunities to progress and workinterdepartmentally

• Inclusion in our School Wellbeing strategy

• Employee Assistance Programme

• Term Time only contract

• LGPS Pension

 

If you are interested in this vacancy and would like an informal discussion please email [email protected] in the first instance. Please send your application to [email protected] by the closing date, which is 9am on 10th November 2022.

 

ICT Help Desk Technician Job Description

 

https://www.apcollege.co.uk/?page_id=1700