Sonicwall, can't ping new photocopiers

[abillybob]

Hi All,

 

Bit confused with this one. So we've had some contractors go out to the care homes and replace a photocopier that was working fine with a newer model. They've copied the correct IP Settings and this is confirmed as I've checked it myself.

 

I can ping the new Photocopier when on site but through the VPN I can't which is a problem as our Print Server connects to the photocopiers using this VPN. This is the case with all our Sonicwall sites. Anything that's using a Unifi Router is fine and goes through ok.

 

Any help would be most appreciated, stuck in the middle of it all at the mo!

[TronXP]

Does the SonicWall use a MAC address cache, if so it may still have the IP linked to the old copiers MAC?

[RobD]

Sounds like gateway or subnet could be wrong on the printers

[abillybob]

Thanks all, my eyes where decieving me and my brain hadn't woke up! The contractors set the gate way to 192.167.*.254 and ours is 192.168.*.254.

 

I feel like an idiot was looking around for ages!