SCCM - Office Updates

[CHiLL]

I've realised that SCCM hasn't been updating our Office 2019 Professional Plus installations for quite some time. Looking at the ADR, it sucessfully runs but no updates show on clients. When I check "All Software Updates" and either search for "Office 2019" or use the product filter for "Microsoft 365 Apps/Office 2019/Office LTSC", no results are shown.

 

I had been having issues with other updates too, where Windows 10 clients and servers were also not receiving updates. I reinstalled the SUP yesterday and now they are receiving updates as expected. However, Office updates are not.

 

I have done the following:

 

• Ensured "Microsoft 365 Apps/Office 2019/Office LTSC" is checked in SUP settings (as well as unchecking and rechecking it)
  
• Deleted the ADR, Deployment Package and SUG, as well as deleted the contents from the package folder.
  
• Recreated the ADR, Deployment Package and SUG
  

 

 

When I rechecked the option in the SUP settings and performed a sync, I did see in wsyncmgr.log that it was syncrhonising Office updates, such as:

"Synchronizing update 8546dce6-1db6-4f7d-b973-579271e2c42d - Office 2019 Perpetual Enterprise Client Update Version Perpetual for x64 based Edition (Build 10384.20023)
Base Url for Office update file list service not configured or not valid , keep the original Url
Process O365 update manifest with no proxy.
SQL MESSAGE:  - String data, right truncation

 

From my understanding, "Base Url for Office update file list service not configured or not valid , keep the original Url" is a common message even in working environments and the update is downloaded.

 

So SCCM knows about the updates, they just aren't appearing in the list and I don't know why. Has anyone else encountered this?

Edited June 1, 2022 by CHiLL

[Guest Guest]

Where are you checking for the updates? I have to go to software library > Office 365 client management > Office 365 updates

[Steve21]

Are your clients actually set to get updates from SCCM? When we deployed 365 we had to set the config file to make it managed by SCCM (OfficeMgmtCOM="True" and then under the client settings for Office 365 management in SCCM), otherwise by default it won't go to SCCM for the updates

 

Guessing it's the same for 2019 being built over the same C2R tech.

 

What's set on the clients in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration

 

Steve

[CHiLL]

Where are you checking for the updates? I have to go to software library > Office 365 client management > Office 365 updates

I was checking within the "All Software Updates" in the normal "Software Updates" section. I also created the ADR in that section too.

 

I had looked in the "Office 365 Updates" folder earlier and it was empty when I filtered for "2019". It was only listing M365 and LTSC updates. Now it's also listing 2019 updates. Maybe it just took some more time that wasn't being shown in the log before I posted this!

 

I've just created the ADR from the Office 365 Client Management section and it has downloaded the updates (I can see them in the deployment package folder). I don't know why creating it in the original ADR section didn't work though. I used exactly the same settings/configuration!

 

Are your clients actually set to get updates from SCCM? When we deployed 365 we had to set the config file to make it managed by SCCM (OfficeMgmtCOM="True" and then under the client settings for Office 365 management in SCCM), otherwise by default it won't go to SCCM for the updates

 

Guessing it's the same for 2019 being built over the same C2R tech.

 

What's set on the clients in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration

 

Steve

We've had Office 2019 deployed the same way since, well, 2019 and it had previously been doing updates. I've just checked the registry and I can see that "OfficeMgmtCOM" is set to "True". It seems like it was purely an SCCM configuration issue.

Edited June 1, 2022 by CHiLL