Dell TechDirect

[smarties11]

Hi All,

 

I realise I may be late to this party, but I'm posting this here as it's something I wasn't aware of until a conversation today with our account manager at Dell!

 

So, if you register for Dell TechDirect (https://tdm.dell.com/portal/), you can set your organisation and technicians up to use their Self-Dispatch service. Each technician needs to get certified first (apparently a 3hr training course), however then you can request replacement parts for in-warranty hardware without going through technical support triage. We've not done the training and certification yet, so can't comment on how well it works, but it looks really good - plus you get access to all of the service manuals etc.

 

We don't have that much Dell kit these days, but still - a very worthy service, I feel!