SAR acknowledgement question

[mdrabble]

Have done a SAR with Three, it has been 10 calendar days without so much of any acknowledgement of receiving the SAR.

 

Is this normal?

 

I have tried to chase it by asking if they have received it and cannot get a definitive Yes or No!

 

All they have said is that after receiving the form and identification they will send a response within one calendar month and If I wanted, the complaints team I was on the phone to can complete the SAR on their side to make sure if has been sent - which I declined as I have already sent twice - both times asking for an acknowledment of receiveing the SAR.

 

So - I am now left waiting!