Cisco Meraki 'Client Synchronization is not yet complete'...

[Koldov]

I have been trying to get a Windows laptop to appear in the Meraki dashboard for a couple of days now with a little success, but it isn't really satisfactory.

 

I have all our teacher laptops in Meraki and although I can't tell for sure, I do see ones that pop up regularly and they seem to be OK.

 

Now I've got to set-up a laptop for a pupil's home use and this is the last sticking point before I can release it to them.

 

I've done a little research but it's impossible as 99.9% of results are for iPads...

 

I've reinstalled the agent and deleted from the dashboard a few times now, but on reinstalling it produces the same behaviour and I can't find out what the issue is...

 

 

As you can see, it does register and some information is visible, but not enough to make it a viable option. I can also screenshot, power control, see public/private IP and storage capacity. But some of the information hasn't appeared (most importantly location) and it just sits on 'Client Synchronization is not yet complete' even when left for hours...

 

I did notice that the Meraki team had "investigated and successfully mitigated the underlying issue affecting Dashboard connectivity for Meraki Devices in the European region." But it still wasn't playing ball when I took it home last night (we can't test at work because for Windows laptops, Meraki doesn't get through our LGfL connection - although iPads sail right through)!

 

I just wondered if I'm jumping the gun and this had impacted anyone else and if it could still be the cause of the issue, or if there is something specific to this laptop's set-up...?

[PaddyNewman]

You can test at work if you let me know the laptop IP in a case, I can capture and see if its using a weird port or similar?

[Koldov]

Hi @PaddyNewman

 

Many thanks for the offer, but even though we can't get Meraki through the LGfL connection for Windows laptops (only iPads) at school, I thought I'd kind of ruled out any actual connection issues by taking it home (as my work laptop registers fine at home - as do all the teacher laptops, although I don't monitor them I can see in Meraki that they have been used off-site). From what I can see it appears to be using 993, so shouldn't be an issue from home...?

 

Anyway, I took it home last night to test and it seems to have connected at last...

 

I'll be annoyed if it just turns out to have been an issue on the Meraki end of things though... that would be typical, always wasting my time troubleshooting problems that you think are with the device only to find out it's the other side that has the issue!

[PaddyNewman]

Indeed, TCP 993 used, which seems odd as that typically mail... perhaps a way to bypass fairly strict firewalling

 

If you do have issues in school, feel free to call in and we can live capture.

[Koldov]

And 443, but it seems they are quite open about using ports that are less likely to be filtered.

 

 

Also it seems that it may have been using 993 as it failed to communicate on its 'primary port' (as we are in school and that is possibly blocked) and it also depends on what services are configured:

 

"This list changes dynamically depending on the devices and services added on the dashboard."

 

https://documentation.meraki.com/General_Administration/Other_Topics/Upstream_Firewall_Rules_for_Cloud_Connectivity

 

Looks like a lot of work potentially... We don't get any connection in school for our Windows devices, but I'm not concerned as we don't 'manage' them through Meraki, so no need to have extra network bandwidth being used constantly.