Azure Group based Licensing

[_techie_]

Hi.

 

I have just joined a new school.

The school are using Azure AD Connect.

AD groups are mapped to O365 matching groups.

We have O365 licensing mapped to licenses based on user groups.

 

I have a user who has left, and their account has been removed from the AD Groups. I can see the change is reflected in Azure, as said user is also not part of the groups in either location.

I am trying to free up some licenses, but I am unable to remove licensing from said user, even though they don't exist in the groups.

 

What am I missing?

Thanks

Mark

[slugshead]

Perhaps the licenses was manually added to said user outside of the auto licensing section?

 

open up the admin portal, find the user, go to licenses on and mapps and see if anything is ticked in there. This is where you would override the auto provisioning.

[_techie_]

The user has the licences enabled, but they are greyed out ticks.

I can't undo this, or revoke licences. The seem to be 'stuck' like this. Feels like a bug this. I can't yet delete the account either, since it's being used as part of a transition to a new SENDCO.

[Planehazza]

The user has the licences enabled, but they are greyed out ticks.

I can't undo this, or revoke licences. The seem to be 'stuck' like this. Feels like a bug this. I can't yet delete the account either, since it's being used as part of a transition to a new SENDCO.

 

Probably a silly question, but have you clicked the reprocess and refresh buttons? What if you manually tick the license in the portal so that in Azure, you see "Direct, Inherited from "?