Cannot log in to ASM (Apple School Manager)...

[Koldov]

Having difficulty logging in to ASM today...

 

Apple ID = entered

Password = entered

2FA = entered

 

Back to log in page!

 

Had a recent email asking us to verify a domain, but it was a domain that Apple created (@appleid.domain.co.uk - some sub domain of one we have) but not actually related to either the log-in domain Apple ID. In fact we don't actually use domains in Apple (that I know of)...

 

Anyway, that shouldn't stop me logging in to ASM though, right?

 

EDIT: Now it isn't even sending me a 2FA code...

 

EDIT 2: Seems to be a Chrome thing... OK with Edge...

Edited December 7, 2021 by Koldov

[jamesrhart]

I always have to browse as guest or use an Incognito window to access ASM in my Edge, you can clear cookies etc. and it works for a bit and then breaks again so I've just got used to using it in guest.

[Brimstone]

Having difficulty logging in to ASM today...

 

Apple ID = entered

Password = entered

2FA = entered

 

Back to log in page!

 

Had a recent email asking us to verify a domain, but it was a domain that Apple created (@appleid.domain.co.uk - some sub domain of one we have) but not actually related to either the log-in domain Apple ID. In fact we don't actually use domains in Apple (that I know of)...

 

Anyway, that shouldn't stop me logging in to ASM though, right?

 

EDIT: Now it isn't even sending me a 2FA code...

 

EDIT 2: Seems to be a Chrome thing... OK with Edge...

If you have not verified any domains as yet you need to do this before the end of the year....

 

https://support.apple.com/en-gb/HT212275

[Koldov]

Yeah, I'm sure I started a thread or posted on one ages ago...

 

It still confuses me though!

 

When I created the ASM account I just opted to add the domain we use for our email, this was the same one we used with our old VPP account (which is 3rd party hosted, so possibly not the brightest idea - it was an LEA thing though so I don't think it's going anywhere). This is the one that shows up in ASM as a 'Managed Apple ID'...

 

However, it bothered me enough to add a couple of other domains that we do actually own, in case we ever need them.

 

All these were verified and everything was fine.... then we started getting emails about verifying domains.... I didn't even know they existed, but I drew the line on the ridiculous appleid.ourdomain.org.uk and ourdomainorguk.appleid.com domains, because I didn't create them or ask for them and I still haven't got a clear answer from anyone on what they are, why I need them, or what the actual point is of going to all the bother of having to setup sub-domain DNS to do so...

[Brimstone]

Yeah, I'm sure I started a thread or posted on one ages ago...

 

It still confuses me though!

 

When I created the ASM account I just opted to add the domain we use for our email, this was the same one we used with our old VPP account (which is 3rd party hosted, so possibly not the brightest idea - it was an LEA thing though so I don't think it's going anywhere). This is the one that shows up in ASM as a 'Managed Apple ID'...

 

However, it bothered me enough to add a couple of other domains that we do actually own, in case we ever need them.

 

All these were verified and everything was fine.... then we started getting emails about verifying domains.... I didn't even know they existed, but I drew the line on the ridiculous appleid.ourdomain.org.uk and ourdomainorguk.appleid.com domains, because I didn't create them or ask for them and I still haven't got a clear answer from anyone on what they are, why I need them, or what the actual point is of going to all the bother of having to setup sub-domain DNS to do so...

Have a look at this thead from before...

 

http://www.edugeek.net/forums/netbooks-pda-phones/220678-asm-verify-domain-ownership-apple-school-manager.html

 

The reasons these are created as follows in no particular order...

 

1. Security...so you are using exactly the same email address for your login to ASM as other portals e.g. VPP, what happens if that email address has to be changed or gets compromised. It leaves you in a whole world of hurt. VPP is now closed and should be using Apps and Book in ASM.

 

2. Identification of logins. What happens if you suddenly leave the school or have an accident, how is someone going to identify the login for ASM if all the addresses are the same format? The reason it is best practice to use appleid.school.sch.uk it so you can easily identify the login email address.

 

There are several more reasons but I won't bore you with them.