Emails delayed in Outbox using shared accounts

[Ditto]

A couple of colleagues login in to their work 365 accounts on their desktop Outlook. They each have a common account that is shared via their individual accounts. They are finding on occasions that emails sent from the shared account are getting delayed in the Outbox. Has anyone else seen this sort of issue or have any suggestions where to investigate.

[bald_pig]

is Outlook in cached or live mode? If cached, they may be closing outlook before the email is sent.

[Ditto]

is Outlook in cached or live mode? If cached, they may be closing outlook before the email is sent.

Mine's cached, so there's should be too. I'll check this though. Is there a force send on closure setting?

[Bedders]

Yes, there is:

 

 

ETA: Screenshot from Office 2016 'cos that what I've got at home. My Outlook is also in Online mode, in case it makes a difference.

[Ditto]

None of the settings helped. This shared address is for safe-guarding so it's important it works. We had a meeting with our IT Support and he stuck to the 'It's your home internet... probably". I stepped in and shot that down rapidly and did mention I had experience in support. There was no contest from there. After a bit more waffle, he agreed to escalate to 3rd or 4th line support. We don't mind what level is required, we just need it resolved.

 

What I did find out is the email that was sent to me arrived 3 days later, on the day of the meeting. What struck me is it might have been the day both our DSLs were accessing the same mailbox. Whether that's relevant I've no idea, but maybe. The other thing we managed to get is a screen shot of the folder that sometimes appears. It's labelled Sync issues and has a whole bunch of emails. The one I can see mentions error 80040119-20010c01-800408c4-1390.

 

I don't have the relevant access, I wonder if this article is relevant? The only other info I have is that this shared mailbox is an 'old style' one, not a later style. I've on idea what that means but that article suggests email sharing isn't particular well managed (from the view of someone who was used to concepts like data consistency and transactional units - although I do conceded managing this is distributed systems is more challenging than in my early days!)