fiza Posted October 4, 2021 Posted October 4, 2021 We use 3CX hosted by Spitfire and suddenly since last week the 3CX phonebook normally accessible from the handsets no longer loads. We get "Cannot download remote phonebook" on each handset we try across 2 different sites. Anyone come across this before? Spitfire are looking into it but I don't think they know what is causing it.
TechMonkey Posted October 4, 2021 Posted October 4, 2021 We use 3CX hosted by Spitfire and suddenly since last week the 3CX phonebook normally accessible from the handsets no longer loads. We get "Cannot download remote phonebook" on each handset we try across 2 different sites. Anyone come across this before? Spitfire are looking into it but I don't think they know what is causing it. Not getting caught by filtering? 1
fiza Posted October 4, 2021 Author Posted October 4, 2021 Not getting caught by filtering? I did think that, but I have bypassed filters for my handset and still cannot get the phonebook. Was working fine last week!
robk Posted October 4, 2021 Posted October 4, 2021 Are these yealink phones with a let's encrypt certificate on the server? If so it's a known issue. The fix is to remove part of the certificate chain. 1
fiza Posted October 5, 2021 Author Posted October 5, 2021 Are these yealink phones with a let's encrypt certificate on the server? If so it's a known issue. The fix is to remove part of the certificate chain. We got the same confirmed by Spitfire so are waiting for them to fix it. Thanks 1
FN-GM Posted October 6, 2021 Posted October 6, 2021 This might be worth a read https://www.3cx.com/blog/releases/lets-encrypt-expiration/?src=fb&fbclid=IwAR2UHtCbeEXU0KMMZC56a2DyXcGKgIzdNvMPHzTRWsXmI5g0kUuGlq92kvc
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