ICT Technician Apprentice - Braintree, Essex. £13k Closing date 21/05/2021

[IT_Man_Dan]

https://centreforapprenticeships.co.uk/vacancy/1704539/

 

This position will be within Saffron Academy Trust at Alec Hunter School.

 

Job Title: ICT Technician Apprentice

 

Reports to IT Support Hub Manager

 

Liaison with: Support Services Manager, SAT IT Manager, ICT Technician, Senior Help Desk Technician

 

Job purpose:

 

To provide 1st line operational and technical support to users of information systems. Maintaining desktop computers, printers, telephones, audio visual equipment and other peripheral equipment

Providing support to students and staff colleagues through the support desk function and resolving issues ensuring system/data integrity is maintained

To provide a customer focused desktop support service

To ensure that all clients have continual exceptional operational service and that all support is performed with minimal business impact on the customer within agreed service levels

Day to day duties will include:

 

Providing IT support for all staff and students

IT Technicians are part of a department which has responsibility for all IT systems, along with telecommunications and audio-visual equipment

Responding to requests in a timely manner and prioritizing support requests according to the needs of the Trust

Ensuring that support requests are properly recorded, tracked, and completed

Performing hardware repairs in-house where possible

Escalating issues which cannot be resolved to the Support Hub manager or the IT Manager

Providing advice and assistance on how to use the equipment at the Trust

Keeping IT workspaces and storage areas clean and organized

Detecting/troubleshooting issues raised by staff and ensuring system/data integrity is maintained

Installing and maintaining desktop computers, printers, telephones, audio visual equipment and other peripheral equipment

Ensuring that all clients have continual operational service and that all support is performed with minimal business impact on the customer within agreed service levels

To be able to support and use Windows 10

To be able to support and use iOS and Android devices

To be able to support and use Microsoft Office 365, the Internet and email systems

To answer support calls and log incidents, making sure users are kept updated

Inventory management:

 

Tracking the booking, loan and return of portable resources, and ensuring they remain in operational condition

Maintaining inventories of all equipment and software

Ensuring that all equipment is secured and has identification markings applied

General duties:

 

To participate in the performance and development review process, taking personal responsibility for identification of learning, development, and training opportunities in discussion with line manager

To participate in team meetings as and when required

To comply with individual responsibilities, in accordance with the role, for health & safety in the workplace

Ensure that all duties and services provided are in accordance with the School’s Equal Opportunities Policy

Promote and safeguard the welfare of children, ensuring this principle, culture and practice is embedded across the team and in all systems, processes, and communications

Ensure that all information, including personal and student data is handled securely and to the highest standards and in strict compliance with the data protection legislation

The Governing Body is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment

The duties above are neither exclusive nor exhaustive and the post holder may be required by the Headteacher to carry out appropriate duties within the context of the job, skills, and grade

Eligibility:

 

You must meet the following eligibility criteria to apply for the role:

 

Be 16 years or older

Have been a UK/EEA resident for the last 3 years

Hold valid residency status

Have the right to work in the UK

Edited May 11, 2021 by IT_Man_Dan

[IT_Man_Dan]

Closes tomorrow.