3rd Line Technical Support Consultant - Princes Risborough - £28,000 to £36,000

[watsonoxford]

3rd Line Technical Support Consultant - Princes Risborough (with flexibility on remote working) - £32,000 to £38,000

 

turn IT on are looking for an enthusiastic and self-motivated and experienced 3rd line technical support consultant to join an existing technical support team to provide an outstanding level of customer service and high-end technical support to our schools.

You will report into the Service Desk Manager providing advanced 3rd line support to our schools.

turn IT on provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services, consultancy, and training to over 900 schools and we now employ more than 135 people across London and the South East. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.

turn IT on is a friendly and supportive place to work where people feel trusted and respected and we are proud of the diversity and flexibility that we have.

Responsibilities

 

• Manage 3rd line technical support for schools, providing outstanding levels of customer service and support
  

 

• Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions.
  
• Help with the support/mentoring of the 1st/2nd support roles
  
• Enforcing and monitoring in line with school policies
  
• To undertake project work and lead on various projects from inception to implementation
  
• Internal network support if required
  
• Internal staff training
  

 

Skills/Abilities

 

• Windows Server, Active Directory and Microsoft Operating Systems
  
• Virtualisation Technologies - particularly Hyper-V
  
• Cloud Technologies - Office365/Azure
  
• Experience of leading on installations of servers and network infrastructure
  
• Ability to make proactive decisions when an ICT emergency occurs.
  
• Outstanding levels of customer service with positive & pro-active communication skills both verbal and written
  
• Flexible and adaptable
  
• Friendly and approachable
  
• Excellent team player
  
• Able to work independently and good at planning and organizing own time effectively.
  

The role is offered on a full-time basis and the successful candidate will be subject to an enhanced DBS check. The role is based at the Princes Risborough office however will consider flexible remote working.

 

3rd Line Technical Support Consultant job - Princes Risborough - with flexibility on remote working - turn IT on (livevacancies.co.uk)

 

**APPROVED**

Edited May 12, 2021 by watsonoxford
Salary bracket change to role