Senior IT Technician – Independent School (Surrey) circa £30,000

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Senior IT Technician – Independent School (Surrey)

Circa £30,000 dependent on experience + benefits including excellent pension, lunch, gym, swimming and free parking etc.

Full time - permanent position

 

Closes: Friday 11^th December 2020

Our client, a leading independent school situated in stunning grounds with first rate facilities for staff and students are now looking to recruit a Senior IT Technician to join the existing IT Support team.

 

As the Senior IT Technician, you will be a key member of the IT team providing mainly 2^nd line support for all technology across the School.

Your role will be varied, offering lots of opportunity to strengthen knowledge and gain experience in an exciting educational environment alongside a skilled professional team.

 

Your main duties will include:

· Ensuring the delivery of IT services to defined Service Levels.

· Responding to users to effectively resolve IT support issues over the phone, via email or face to face.

· 2nd line support and resolution for technical issues and 3rd line support in areas of expertise.

· Assisting the IT Technician to provide 1st line technical support to all staff and students both inside and outside of the classroom.

· Operating, installing and maintaining hardware including smartboards, external storage devices, computer diagnostic tools and printers etc.

· Supporting the design, installation and configuration of software, cloud services and hardware.

· Performing tests to evaluate new services/applications and technology prior to implementation.

· Performing routine maintenance of all systems and services to ensure efficient operations.

· Upgrading existing IT infrastructure as per lifecycle management plans.

· Providing one to one or group training for users on all systems as required.

· Accurately recording, updating and documenting requests using the Service Desk system.

· Supporting major IT issues or upgrades outside of normal working hours.

· Being part of any out of hours rotas as required to support events or school life.

 

To be considered for this position, you must have experience in most of the following technologies:

 

· Microsoft Office 365 administration including OneNote, OneDrive and SharePoint.

· Office 365 in the classroom (Microsoft Teams/Classroom).

· Microsoft deployment tools (i.e. SCCM, Intune and Autopilot).

· Server Virtualisation (i.e. VMWare).

· Data Security (i.e. Backup systems such as Veeam)

· Microsoft Active Directory (Azure and on-prem), Group Policies, AD Federation Services.

· Microsoft Messaging & Collaboration (i.e. MS Exchange, MS Teams).

· MS Windows server and desktop operating systems.

· Cisco Meraki Network Management tools and configuration.

· Enterprise WiFi networking and BYOD support.

· Managed Secure Release Network Printing.

· Apple and other Mobile Device Management Tools (e.g. JAMF)

· Apple operating systems, integration of Apple with Windows networks and Apple hardware.

· Adobe Creative Suite.

 

The ideal candidate must also have:

 

· Demonstrable exceptional customer service/people skills.

· Fluent and accurate written and spoken English.

· Any experience of working in a similar role within a school environment is also highly desirable.

 

 

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

 

If you feel you have the required knowledge and experience and would like to apply for this role,

then please send your CV to [email protected]

 

Closes: Friday 11^th December 2020