[sims] [ParentApp] Tracing communications origin/contact?

[Garacesh]

The school sent out a reminder to parents last night, and a rather abusive response has come back.

Management are, quite understandable, rather keen to trace the origin of this message.

 

Unfortunately all I can see is the e-mail came from #######@capita-intouch.com (where #'s are numbers of which I don't know if they're identifiable or not soo..)

 

If I log in to the admin panel and go to Engagement, Message Log, and check the member of staff, I can see the original sent message, but I assume this is because the member of staff is also listed as a parent of a pupil, so it would have gone to them in the same fashion as it would have gone to the abusive parent.

I cannot see the return message to her, which ended up in her e-mail inbox from the above address.

 

Bit of a loss of what else I could try, beyond maybe contacting CAPITA?

 

Any ideas?