Adobe FIPS Signing Error

[MikeLee5309]

Upon migrating our organization to a new MEDCOI network, many if not all of our customer have experienced an error when attempting to digitally sign any adobe document in Adobe Acrobat DC Pro.

 

The popup states: An error occurred when attempting to sign Adobe Acrobat DC pro.

 

There is no forward motion for the customer, and the signing process is over once they click Ok.

 

The Solution: As a computer admin, sign-in as the local computer admin, login with admin credentials, and open the registry (regedit).

 

Open Local Machine, then go into System, then currentcontrolset, then control, then Lsa, then FIPSAlgorithymPolicy. Set the value to 0 (was 1) and Ok.

(local machine\syste\currentcontrolset\control\Lsa\FIPSAlgorithymPolicy value = 0. Ok)

 

At this point, close out of the Registry, and sign-out and all users will be able to sign Adobe .pdf documents as expected.

 

Unfortunately, we have had to do this with all of our newly migrated computers due to local/security policy.

 

I hope that this helps. Regards