Microsoft Proxy server Login Problem To Edit Word Document

[MikeLee5309]

Recently I was dispatched to a customer’s office for a prompting issue when just simply beginning to edit a Microsoft word document. It was a credential popup where the customer basically had to enter a user name and password to keep the ball rolling. Nothing worked, and ultimately the customer got to the point where the word document became frozen, and they had to bring up the task manager to close out of the application.

 

So basically, the use of the Microsoft product was forcing my customer to enter credentials to continue to use it.

The popup for her credentials was: Connecting to Proxy Server for omextemplates.content.office.net. And while we have credentials for logging into our computers, email, websites etc, there really seemed to be no need to login through any proxy server to use any Microsoft product including Word.

I remembered a setting that I thought might prove to be the solution to the issue. I tested it on my own work computer and quickly went around the corner to implement on the customer’s computer.

 

This is the fix (and it works in any office product document):

So for this discussion, in Word:

 

Click on the File tab, then click on Options.

 

Next, Click on Trust Center

 

Then on Trust Center Settings

Click on Privacy

 

UN-check the box labeled: Let Office Connect to online services from Microsoft to provide functionality that’s relevant to our usage and preferences.

 

That’s it. Click Ok on the bottom then Ok again.

 

Edited May 1, 2020 by MikeLee5309
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