Bruce123 Posted September 4, 2019 Posted September 4, 2019 Our sQuid cashless payment system isn't working as it's not pulling through the new year 7 intake. Additionally, all of the existing users having been moved to leavers, so there are no active users at all! Obviously not good as the pupils need to eat. We contacted sQuid and they reported that the issue is because Xporter hasn't run successfully since 18 August. I can't think of anything that has changed on this date, we upgraded to SIMS Summer 2019 about a week before. Groupcall are very busy and haven't got back to us to investigate the issue. Looking through the logs there are messages about undefined variables, if this is relevant. Does anyone have any advice on a possible cause/how to resolve it? Help! Kind Regards, Bruce.
GREED Posted September 4, 2019 Posted September 4, 2019 Our sQuid cashless payment system isn't working as it's not pulling through the new year 7 intake. Additionally, all of the existing users having been moved to leavers, so there are no active users at all! Obviously not good as the pupils need to eat. We contacted sQuid and they reported that the issue is because Xporter hasn't run successfully since 18 August. I can't think of anything that has changed on this date, we upgraded to SIMS Summer 2019 about a week before. Groupcall are very busy and haven't got back to us to investigate the issue. Looking through the logs there are messages about undefined variables, if this is relevant. Does anyone have any advice on a possible cause/how to resolve it? Help! Kind Regards, Bruce.Hi Bruce Graham from Groupcall here. Can you PM me some detail about who you are (school etc) and will see what I can do to get someone to have a look. Yes, it is first days back when many a school have turned servers off over the summer and stuff (we have had a couple of good stories already!) our team is working as best they can. Usual September! Graham
Bruce123 Posted September 5, 2019 Author Posted September 5, 2019 Hi Bruce Graham from Groupcall here. Can you PM me some detail about who you are (school etc) and will see what I can do to get someone to have a look. Yes, it is first days back when many a school have turned servers off over the summer and stuff (we have had a couple of good stories already!) our team is working as best they can. Usual September! Graham Thanks for sorting it! 1
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