Smart Notebook 19 crashes

[Sheridan]

We've downloaded a copy of the free Notebook 19 to try out on our W10 1809 build - but whenever anyone (admins included) tries to run it simply crashes

 

If you Run As Administrator it works, but that's not really a solution. We've tried updating dot net to 4.8 and given full privileges to the installation folders but it makes no difference

 

Anyone got notebook working? I'll be glad to see that back of it to be honest!

[BOOT]

Did you set modify permissions on the various SMART folders in C:\ProgramData ?

[Sheridan]

Yes, I gave full permissions to Everyone on the ProgramData folder - I can see files being created in there but it still crashes unless Run As admin.

 

If you delete those files in the appdata folder, the files aren't created in there until I Run As administrator - despite Everyone having full permissions

Edited September 4, 2019 by Sheridan

[BOOT]

Any crash details in the Application Event Log?

[Sheridan]

Any crash details in the Application Event Log?

 

Nope, its not showing as a crash in the Windows logs, just the Smart error reporter pops up. Very odd.

[free780]

Procmon capture?

[Sheridan]

I think I’ve cracked it, looking in the applocker logs an obscure dll was being blocked in the users temp folder, this dll must be unpacked when the user runs the program. So I whitelisted the dll name and it now seems to work!

 

I hate it when applications unpack files to a temp folder and run them from there,it’s just messy!