SMART Notebook and Visigo Users - Help Needed

[CHiLL]

Does anyone use both SMART Notebook 11.4/18.0/19.0 and Visigo? I'm having issues where if Visigo is already installed on the machine and I install SMART Notebook - the SMART installer will ask for a restart during the installation (specifically during the SMART Product Drivers installation). This causes issues where during automated installations, the restart prompt is hidden and will eventually time out. Even /q and /norestart commands to not suppress the reboot message.

 

This ONLY occurs if Visigo is installed on the machine. If Visigo is removed, SMART installs without a restart prompt. If Visigo is put back on, the SMART installer is prompted for a restart.

 

If anyone uses both - can you please test this for me?

 

1) Install Visigo on a machine

2) Install SMART Notebook on the machine

 

and

 

1) Remove Visigo from the machine

2) Remove SMART from the machine

3) Reboot

4) Install SMART

 

I'd really appreciate any help, because I need to gather evidence to provide to Smoothwall.

 

Edit:

The issue is easily replilated if you already have SMART Notebook installed, by running the following elevated command:

For SMART Notebook 11.4:

"%programfiles(x86)%\SMART Technologies\Education Software\Drivers\x64\DriverInstaller64.exe" -i"

 

For SMART Notebook 19.0:

"%programfiles(x86)%\SMART Technologies\SMART Product Drivers\Drivers\x64\DriverInstaller64.exe" -i

Edited July 10, 2019 by CHiLL