IT Technician - New Milton Hampshire - 16k-19k

[RichardHastings]

https://www.ballardschool.co.uk/vacancies/

 

Position: IT Technician

Line Manager: IT Manager

Salary: 16k-19k depending on experience

Closing Date: 12noon on Monday 1st July 2019

Start Date: As Soon As Possible

 

Introduction

This is an exciting time in the development of IT in education and Ballard is committed to keeping abreast of new developments and promoting its appropriate use to enrich teaching and learning.

 

IT Systems and Services at Ballard have undergone a period of growth and redevelopment. With the continuing growth of our Bring Your Own Device programme, we have invested substantial resources in our IT infrastructure to establish a sophisticated and robust environment for our staff and pupils.

[h=1]Job description[/h]· To provide first line technical support in accordance with the school’s ICT requirement.

· To keep appropriate records of support requests and actions taken.

· To support pupils and staff – both teaching and non-teaching - in the appropriate use of ICT.

· To support members of staff using audio/visual equipment.

· To check and maintain the school’s ICT resources for safe, effective use by pupils and staff.

· To follow targets and objectives set out by the IT Manager.

· Carry out other reasonable duties as required by the IT Manager, Bursar or Headmaster

[h=1]Key Responsibilities:[/h]· Desktop Support - perform PC hardware repairs and upgrades. Install applications and troubleshoot problems. Replace printer consumables as required.

· ICT/AV Presentation Setup/Support – setup projectors, laptops and audio visual equipment for presentations and public speakers.

· Health & Safety – carry out basic safety checks. Follow relevant H&S procedures and raise awareness among staff, pupils and other users.

· Configuration & Installation - update records of installed hardware and software; maintain a software library and store original copies of installed applications and licences.

· Continuity, Maintenance & Security - Follow routine maintenance procedures. Follow school backup, virus protection and security procedures.

· Support Request Management - respond to support requests according to school procedures, recording detailed diagnostic information and using appropriate knowledge bases/logs to inform diagnosis and resolution. Determine whether an immediate solution is both required and possible.

 

[h=1][/h][h=1][/h][h=1][/h][h=1]Personal and Professional Qualities Required:[/h]· Good Communication Skills – Be able to interact with staff and pupils in a polite, professional and friendly manner

· A desire to develop IT skills - training will be provided by the school and IT Manager

· The ability to take ownership of tasks and use initiative to solve problems. A ‘can-do’ approach is essential

· Team player with the ability to work on own when needed

 

 

[h=2]Desirable Attributes:[/h]· Experience with Windows and MacOS

· Experience with Active Directory

· Experience with Cisco Switches and Networking

· Experience of working in a school environment

 

 

Applicants must complete the form for non-teaching staff found at www.ballardschool.co.uk/vacancies.html. Having completed your application form, please send to the school (Ballard School, Fernhill Lane, New Milton, Hants, BH25 5SU) or email [email protected]

 

Ballard School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.