CHiLL Posted January 23, 2019 Posted January 23, 2019 We are a small secondary school with only two techies on-site. We have found that having a support contract with an external company has been an extremely useful aid that can help to relieve pressure on us with complex issues. We currently have a SLA with a large supplier/support company based in Birmginham. They certainly have the expertise and have helped us out a number of times, however there can be a number of hoops or procedures that they have to follow that can hold up a process or make it more complicated from our end. Does anyone have any recommendations for local (so that an on-site engineer visit can be easier to organise) technical support companies that can provide expertise should the need arise?
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