Sibelius License Server Install Problem

[smarties11]

Hi All,

 

We have recently upgraded our Sibelius seats to the latest ultimate version.

 

When attempting to install the license server (Windows Server Standard 2016 1607), I get an error half way through (1152: Error extracting to the temporary location). The installer continues and the license server installs, but it doesn't work properly. When I attempt to add our license by clicking the 'manage licenses' button nothing happens - it should take me to the license manager control panel so I can add our license, but it doesn't.

 

Presumably the license manager control panel isn't been installed due to the error. I've used FolderChangesView to attempt to see where it is extracting to, and I see a folder c:\ however it appears and disappears faster than I can get to it. I've opened the main installer .exe with 7-zip and resource hacker however I can't find anything other than the main .msi - and if I run that it gives me an error about dependencies being required.

 

I've logged a call with Avid however they're a bit slow. Took three days to acknowledge the case and the advice was to 'uninstall and re-install'

 

I've also tried installing this on a Windows 10 workstation, Windows 7 workstation and a 2008R2 server and all do the same. I've tried disabling the AV, running as administrator etc etc.

 

Has anyone else encountered this that can shed any light?

 

Thanks!

[bald_pig]

Sounds like either a permissions issue or not enough space left on the drive.

[smarties11]

Sounds like either a permissions issue or not enough space left on the drive.

 

Yep......but over 12GB free on drive and I've tried installing logged in as the server local admin and the domain admin with no luck!

[smarties11]

I think the error on install is a red herring. Looking at the logs I've worked out that the error comes from VC 2010 x86 redistributable. If I download and attempt to install that manually, I get an error saying "A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine."

[smarties11]

Just realised I never followed up on this. Eventually I worked out that one of the underlying vcredist prerequisites did not like being installed from a network drive. Running the License Server installer from the C: drive worked with no issues.