Smart Ink not working in Powerpoint 2016

[BennyG]

Hi - We have a problem where the Smart Ink PowerPoint plugin isn't loading when switching to slideshow in PowerPoint 2016 on Windows 10. This seem to be affecting all classroom PC's on a variety of Smartboards.

We have downloaded the latest version and driver from Smart (Driver 12.10, Ink 5.3 September 11 2018) and Windows looks to be up to date. The Smart Ink Add-In is enabled and is loading successfully in PowerPoint (this had been a problem in the past). Smart Ink also works perfectly on the desktop and within Smart Notebook just doesn't switch to the Powerpoint plugin when in a full slideshow.

 

Hope that makes sense? Has anyone else come across this?

[Cthulhu]

Hey,

 

Did you get anywhere with this?

 

Been having the same issue myself and getting to the point where the board is about to be ripped off the wall and thrown out the window.

 

Had to install 12.10 after upgrading our machines to Windows 10, since the driver we were using on 7 wasn't playing too well. Tempted to downgrade the machines to Windows 7 and continue on with using the old driver

[dloudon96]

In the Smart Ink settings, make sure you have the box ticked that says ‘Hide Smart ink toolbars but enable drawing over windows’... that was causing issues when a teacher was writing on Chrome and PowerPoint 2016.

 

Dan

[Cthulhu]

Think I've resolved the issue and feel quite stupid for not thinking of this sooner.

 

Have you made sure Windows Ink is disabled via Group Policy? It looks like it was interferring with the Smart Ink software in certain applications. GPO is located under Computer Config > Admin Templates > Windows Components > Windows Ink Workspace

[BennyG]

Hi! We've checked the Smart Ink settings and Windows Ink has already been disabled in Group Policy. We're still working with our IT department (we're audio visual) to look at any other Group Policy changes that may have been recently added/changed.

[BennyG]

Update - after some testing our IT department have narrowed this down to the a group policy linked to latest 4Matrix release... Very strange!