IT Support Analyst (Infrastructure) - Cirencester - £23,954-£26,702 - Closes 24/05/18

[azc]

https://www.eteach.com/job.aspx?it+support+analyst+(infrastructure)&vacno=838738&Page=1

 

The key purposes of this role are to:

 

* Ensure the provision of server and network based services meets SLAs and user expectations

* Work directly with staff and students resolve user faults and ensure service provision

* Take responsibility for the configuration management and performance of the infrastructure and network where a specific lead role is allocated

* Identify, investigate and recommend new and updated hardware and software options with a view to improved service delivery and cost effectiveness

* Liaise with third party support companies and suppliers

 

We are seeking someone who closely matches the following criteria:

 

Experience & Qualifications

 

* Demonstrable experience of exceptional customer focused service delivery understanding the key principles of customer satisfaction and delivery of services to the end-user.

* Conversant with the configuration, maintenance and troubleshooting of client and server operating systems including but not limited to Microsoft Windows, Linux, SQL-Server, Exchange, Active Directory.

* Experience of working in an educational environment; able to liaise effectively with users at all levels including learners providing advice, guidance and support to a non-technical audience.

* Confident, self-motivated and able to work individually or part of a larger team seeking assistance from colleagues or management as required.

* Microsoft / IT Support qualifications VMware and Citrix experience.

* Project management experience

 

Personal Skills / Qualities

 

* Experience of planning and delivering infrastructure related projects.

* Good level of oral and written communication skills.

* Experience of working within a small team and what that means in terms of supporting and collaborating with colleagues.

* Self-starter, setting challenging individual goals, working without the need of detailed direction while under the general direction of the IT Infrastructure Manager.

* Reliable and trustworthy, capable of working independently or as part of a cross-college / functional team.

* Suitable to work in a College environment in the presence of children, young people and vulnerable adults and to act accordingly.

 

Full job description and application procedure available at the eteach website listed at the top of this message.

Edited May 16, 2018 by azc