Kyocera - Private Print defaulting to 0000

[ollyyllo]

There is a 'Private Print' feature on our Kyocera TASKalfa 4551ci photocopier that we are using.

 

It's a check box in the print preferences that allows you to input a one time pin-code and store your job in the job box on the photocopier, which you can released by inputting the code when you go to the photocopier.

 

It works fine whenever I use it and for most staff members...

But for some people the code they input defaults to 0000 even though they typed something different (I figured this out by chance, after I couldn't find an way for job to be printed/deleted through the admin console)

 

The first person it happened too, they tried again an their second print went trough fine.

But I have one user who can seem to print anything.

 

I cant figure out why, I need to do some more troubleshooting but I wondered if anyone else had come across this before, am I missing something obvious?

Edited April 19, 2018 by ollyyllo

[alteseehund]

Yep. I am having this problem with Kyocera Taskalfa 7002i and 6052ci. It seems to come and go and is different with different users.

 

Sorry but I have no idea of the cause, but I am trying to find out atm.

[ollyyllo]

I found this suggestion on another forum. Since I changed the setting I have had no one complain, and have not been able to reproduce the problem.

 

Under the advanced tab in printer properties uncheck "enable advanced printing features"