Losing access to Wi-Fi controlled by Radius

[robbie-w]

We are having an issue whereby our laptops lose connection to our protected network via Wi-Fi(radius controlled)

 

The symptoms are that the Wi-Fi network name disappears from the list of networks and the laptops either connect to an open network or stay disconnected

 

The fact that the Wi-Fi name is forgotten suggests to me that group policy is somehow expired as this is where the network name is gotten. We find by connecting them back up to the wired network and running gpupdate /force the laptops then reconnect

A similar thing happens when there is a trust relationship error but the cause of this is obvious just produces the same result as above.

 

Any ideas? Could a certificate be expiring or something else? We are running Windows 10 but I'm pretty sure the issue occurred on Windows 7 too

 

Thanks

 

Robbie

[AlanD]

....so the SSID remains visible ...and accessible? And this is a laptop issue...not wireless....so other devices can connect to wireless..or even other laptops...