Sophos How To's - short video's

[jamesp]

Morning all,

 

I'll be starting a "How To" series shortly covering Sophos Products, mainly XG, UTM & Cloud Antivirus.

Happy to cover topics you would like also so if you have anything you would like covering in a short video - please do let me know and I'll provide

 

Kind regards

 

James

[ColinP]

looking forward to see these, we have just a webfilter at the moment and am looking at the utm

[Cache]

Using, configuring and troubleshooting Update Cache for Sophos Central would be good for me.

 

At the moment I have it setup but it doesn't seem to want to update any of my clients....

[jamesp]

Look at the XG too - much more user friendly and very robust, UTM's are great though XG in my opinion is what schools should look at especially if your thinking of using Sync Sec

[jamesp]

Using, configuring and troubleshooting Update Cache for Sophos Central would be good for me.

 

At the moment I have it setup but it doesn't seem to want to update any of my clients....

 

Interesting, Cache is something I have not touched in a long time but happy to revisit, usually they just sit there doing their thing!

[Cache]

Interesting, Cache is something I have not touched in a long time but happy to revisit, usually they just sit there doing their thing!

 

Mine has decided just to sit there and do nothing....

 

I might be missing something but from my searching there is little to nothing available at the moment to try and find out whether it is working and just not reporting back to the cloud or it's being honest and isn't updating the clients and not even updating its self.

[jamesp]

Interesting, I would take a look in the warehouse folder to see if its current, also I take it you have the required port open to that server (8191 iirc)

Oh warehouse is located here: C:\ProgramData\Sophos\UpdateCache\www\warehouse\

If that's all looking right and you still see no computers updating from the cache, have a look at the logs - \UpdateCache\Logs\

 

Let me know!

Edited November 29, 2017 by jamesp

[Cache]

I'll take a look when I'm back on Friday, thanks!

 

The Cloud Console does say it's the cache is up to date and which ever port it wants is open both by a rule put in by the installer and I manually went and added it as well just to try and rule it out.

 

Sorry to hijack the thread!

Edited November 29, 2017 by Cache

[Cache]

Well, found a problem in the uc.log file:

 

[2017-11-30T21:56:41Z] [2bc] Error: [HTTPServer::HttpReceiveRequestCompletion::CompleteOperation:494] Error opening https://(ServerName):8191/sophos/customer/a/ab/aaba2db58a5980b48efa7166560b0c08.dat: Could not open file: [3] The system cannot find the path specified.

 

Reason it can't open the file, it doesn't exist and neither does the /a/ab folder structure. I have /4/b3 and /5/61 and files in each of those, but not aaba2db58a5980b48efa7166560b0c08.dat

 

Not sure how to fix it from here.