Infinity+ /Easytrace freezes every day

[Bob_the_Goon]

Hello,

 

We've noticed that our Infinity+ software freezes everyday between 12:27 and 12:31 causing the tills and cashloaders to freeze. Has anyone else seen this occur? The details are as follows.

 

The software runs on a 2012R2 VM that has been in place since August 2016.

It's only been happening on a regular basis this term.

The server task manager and resource manager look fine before, during and after the crashes.

There are no errors in the event log.

All services remain on during the crash.

I've rebooted the server.

I've doubled the amount of RAM and CPU to the server.

I've checked the AV logs to see if it is running a scan or updating virus definitions.

There are no scheduled tasks running.

There are no events relating to this server in the VMware console.

 

I've logged a call with AMI and they are looking into it but I'm just trying to get a bit of inspiration from yourselves to see if I'm missing something here.