Gsuite - Your profile can not be used because it is from a newer version.

[RJohnson91]

Hi all,

 

We have over 90 Chromebooks thrown about our partnership trust, and a handful of them are getting the following error: your profile can not be used because it is from a newer version of google chrome...

 

I have done some research and all of the solutions require a flush of the internet cache on the local machine or a rebuild, does anyone know if there is anything I can push through Guite to rectify the issue?

 

As you can imagine it would be a logistical nightmare to try and recall all of the Chromebooks to remove this problem,

 

 

Ryan

[ITBadger]

I think that when we had this issue there was an option to delete the cache and continue. Have any of your users tried this? I'm not aware of any Admin Panel side settings that would allow you to resolve this, other than ensuring that your devices are kept up-to-date which would prevent users updating profiles from newer versions of Chrome.

[ADMaster]

I've never seen this on a chromebook and I have 1700. I have seen this once on a PC when I had to roll chrome back to an older version for one user.

Here are a few suggestions.

1. Configure the auto update policies to keep your chromebooks on the same version.

2. Set show user pictures on the home screen, have the users remove their profile from the device and resync. Depending on number of users per device you may want to change this back after the issue is resolved.

3. Set the device to erase all local data on sign off. I'd only leave this one on long enough to fix the issue.

4. Make sure auto reenrollment is turned on and walk the users through a power wash / reset if its just a few devices.

 

How are they getting newer profiles? Do they use personal devices with a newer version of chrome OS, I'm curious.

Oh and 5. restrict the devices to only allow sign in from your domain accounts.