SCSM (Service Manager) - How To Get The Status To Change From Pending to Active

[Fazza]

Hi! I'm very new to SCSM (installed it last week). So far I have installed SCSM on one server and the Data Warehouse on another. I have configured the AD Connector and Exchange Connector.

 

I have set up 2 Notification Subscriptions so that the end user gets an email with the Incident number in it confirming an Incident has been logged on our Service Desk and the other one is set to send out an email when the Request User Input option is used.

When a user replies to the User Input request an End-User Comment is added to the Incident.

 

When an end user replies to a User Input Request I need it to do two things, 1. change the Incident from Pending to Active and 2. Email the assigned Technician to let them know an incident has been updated by an end user - deos anybody know what to do to

achieve this?

 

Thanks!

[Allfie]

Hi there,

 

I know this is an old topic, but I am setting SCSM up with Exchange connector and I can’t find EWS API 1.2 download as Microsoft links are all dead.

Any change you/anyone could provide the installer if you ever have it, please?

 

SCSM won’t connect to Exchange without it.

[Fazza]

Hi there,

 

I know this is an old topic, but I am setting SCSM up with Exchange connector and I can’t find EWS API 1.2 download as Microsoft links are all dead.

Any change you/anyone could provide the installer if you ever have it, please?

 

SCSM won’t connect to Exchange without it.

 

Sorry be we scrapped using this as there was little or no support out there for it so never got it fully up and running to test it properly to see if it met our needs or not.

[Allfie]

No worries.