3CX Pricing - massive increase in cost?

[dgsmith]

Our 3CX support is due for renewal and we find that there seems to have been a significant cost increase when looking at 3CX direct pricing (it appears well over double, according to their list pricing). On our 16SC system, the price is now around £440 when last year we paid less than £200. The maintenance also seems to have gone the same way.

 

Does anyone else have their support with 3CX and faced with the same concerns, or perhaps previously did and found a company offering a support contract in the similar price bracket to the old cost structure? We originally had tri-lan for our first year support then moved to 3CX last year as the difference in price meant it was hard to justify internally, yet we now have a fresh dilemma! To go from <£200 to nearly £450 is quite staggering!

[mikeyw]

Hi,

Just to claify is it support or mainitance that you get from 3cx? Please see the link below:

https://www.3cx.com/ordering/pricing/support/

Thanks,

Mike

[dgsmith]

At present we get both from 3CX, but the query related specifically to support, given the maintenance will always be with 3cx (even if via a reseller), but the support could be entirely 3rd party. I was more intrigued at those who have a 3cx system and like ourselves presently have the support direct with 3cx.. what they have done when faced with this huge price increase, or indeed anyone who has this to come and if they have found a company offering a quality level of support for a much more competitive rate.