Ergo and warranty issues

[CHiLL]

I'd like some clarification from other people on where I stand on this before I decide how escalate the issue.

 

We have a large number of Ergo Hybrid Windows tablets that have been bought in batches over the years, with our most recent batch being bought around November 2016. The magnetic keyboards have a nasty habit of breaking, where magnetic strip fails and detaches from the case, rendering the keyboard useless. This has been an issue since the first batch we bought a few years ago and those that have failed whilst within their one year warranty period have been replaced without issue. This was arranged after Ergo admitted that the keyboards were not up to the job in an educational environment, which the device was marketed for. Ergo have now discontinued this product, along with it's supplies and spares.

 

We have had another keyboard fail from our latest batch (and I can see several more failing before the warranty period is over) and Ergo are refusing to source a new replacement keyboard. The best they will offer is 'a graded unit that is in working order but does have some wear and tear'. I'm getting the impression that this is the only one they have, so I'm not sure what will happen if they no longer have it, and I don't want to go down the self-repair route until this matter has been resolved.

 

Where do I stand on this, regarding warranty replacement? Any advice would be appreciated.